At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly.
In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior.
Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.
To receive your course certificate and mark this course as completed, you must:
1. Complete all course content and the related quiz, then exit the activity.
2. Fill out and submit the Course Evaluation form.
3. View your Certificate of Completion.
Can you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues?
Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build positive interactions with others. A skill that leads to success inside and outside the office, emotional intelligence is well worth refining.
In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.
To receive your course certificate and mark this course as completed, you must:
1. Complete all course content and the related quiz, then exit the activity.
2. Fill out and submit the Course Evaluation form.
3. View your Certificate of Completion.
You’d love for your employees to always get along. But the reality is that disagreements happen when you bring together people with different personalities, opinions, and values. As a manager, you need to keep an eye on potential conflicts between employees and help them resolve issues effectively. Otherwise, your team’s morale, productivity, and communication may take a hit.
In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.
To receive your course certificate and mark this course as completed, you must:
1. Complete all course content and the related quiz, then exit the activity.
2. Fill out and submit the Course Evaluation form.
3. View your Certificate of Completion.
Getting along with coworkers can be tricky—but not impossible. This course guides you on how to work through conflict with coworkers to achieve positive outcomes. You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive coworker.
To receive your course certificate and mark this course as completed, you must:
1. Complete all course content and the related quiz, then exit the activity.
2. Fill out and submit the Course Evaluation form.
3. View your Certificate of Completion.
Do you ever wish you had more hours in the day? While we can’t manufacture time, we can take control over how we spend it. In this course, you’ll first learn what effective time management is—and how it helps you juggle competing responsibilities and interests. Then, you’ll learn how to track, analyze, prioritize, and schedule your time so that you can maximize each day.
To receive your course certificate and mark this course as completed, you must:
1. Complete all course content and the related quiz
2. Fill out and submit the Course Evaluation form.
3. View your Certificate of Completion.
Excel keyboard shortcuts are essential tools that can significantly enhance your productivity and efficiency when working with spreadsheets. By mastering these shortcuts, you can perform tasks more quickly and reduce the reliance on your mouse, allowing for a smoother workflow.